Privacy Policy

Last updated: 20 July 2026

Mr. Frinky ("we", "us", "our") operates the website frinky.shop and our shop at Camden Lock Market, 8 East Yard, Camden Lock Place, London, NW1 8AL ("Store"). This policy explains what personal data we collect when you visit our website or shop with us, why we collect it, how we use it, and what rights you have. It's written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, contact us at frinky.shop@gmail.com or +44 (0)7474 149353.

1. Who we are

We are the data controller for the personal data described in this policy.

• Trading name: Mr. Frinky
• Address: Camden Lock Market, 8 East Yard, Camden Lock Place, London, NW1 8AL, United Kingdom
• Email: frinky.shop@gmail.com
• Phone: +44 (0)7474 149353

2. What personal data we collect

We collect personal data in the following ways:

Information you give us directly

• Name, billing and delivery address, email address, and phone number, when you place an order or create an account
• Account login details (username and password) if you register with us
• Order history, wishlist items, and gift card purchases/redemptions
• Messages you send us via the Contact Us page, email, or phone
• Your email address if you sign up to our newsletter

Information collected automatically

• Technical data such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see Section 6)
• Analytics data about how you use our website (e.g. via Google Tag Manager and connected analytics tools)

Information from third parties

• Payment confirmation details from our payment processor (we do not store your full card details — these are handled securely by our payment provider)
• Delivery status updates from our courier/postal partners

We do not knowingly collect special category data (e.g. health, religion, ethnicity) and we do not knowingly collect data from children.

3. How we use your personal data and our legal basis

4. Sharing your data

We share personal data only where necessary, with:

• Payment processors — to securely take payment for your order
• Delivery/courier companies — to deliver your order
• Omnisend — our email marketing platform, used to send newsletters if you've subscribed
• Google (Tag Manager/Analytics) — to understand website traffic and usage
• IT and hosting providers — who host our website and store data on our behalf
• Law enforcement or regulators — where we're legally required to

We do not sell your personal data to third parties. Some of these providers may process data outside the UK/EEA; where they do, we ensure appropriate safeguards are in place (such as the UK's International Data Transfer Agreement or the EU Standard Contractual Clauses).

5. How long we keep your data

We keep personal data only as long as necessary:

• Order and account data: for as long as you have an account with us, and for up to 6 years afterwards for tax and accounting purposes
• Marketing data: until you unsubscribe or ask us to delete it
• Enquiries/contact form messages: typically up to 2 years, unless a longer period is needed to resolve an issue

6. Cookies

Our website uses cookies and similar technologies. When you first visit, you'll see a cookie banner where you can accept, deny, or manage your preferences across these categories:

• Functional (always active) — needed for core site features like your shopping cart and checkout
• Preferences — remember choices you've made (e.g. currency, language)
• Statistics — help us understand site usage anonymously/in aggregate
• Marketing — used to show relevant ads or measure marketing campaigns

You can change your cookie preferences at any time using the "Manage consent" / cookie settings link on our site, or through your browser settings. Blocking some cookies may affect how the website works.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data ("right to be forgotten"), in certain circumstances
• Restrict or object to our processing of your data
• Data portability — receive your data in a portable format
• Withdraw consent at any time (e.g. unsubscribe from marketing emails)
• Complain to the Information Commissioner's Office (ICO) if you believe we've mishandled your data — visit ico.org.uk or call 0303 123 1113

To exercise any of these rights, email us at frinky.shop@gmail.com. We'll respond within one month.

8. Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data, including secure hosting, restricted access, and using reputable third-party providers for payment and data processing. However, no method of transmission over the internet is 100% secure.

9. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under 13.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top shows when it was last revised. We encourage you to review it periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data:

• Email: frinky.shop@gmail.com
• Phone: +44 (0)7474 149353
• Post: Camden Lock Market, 8 East Yard, Camden Lock Place, London, NW1 8AL, United Kingdom